Ebooks

Recollect Indicator

Recollect
Indicator

Reduce costs and increase the efficiency of your laboratory!

If you are looking for powerful insights to boost your results, you need to know the essential performance metrics of the recollection indicator.

With the detailed explanations that we are going to present you in this ebook, you will be prepared to:

In 2022, on average, 50% of the evaluated laboratories recorded up to 7,052 recollections per million patients served.

What can these data point out?

In 2022, on average, 50% of the evaluated laboratories recorded up to 7,052 recollections per million patients served.

What can these data point out?

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What will you learn from the ebook?

The relevance of the recollect indicator for your results.

Broaden your business's perspective through comparative analysis.

Utilize data for effective decision-making.

Promote the sustainable growth of your laboratory.

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Discover the available indicators:

PATIENT SAFETY
  • Average time for reporting critical outcomes: hospitalized/non-hospitalized patients
  • Communication of late critical results: hospitalized/non-hospitalized patients
  • Discrepancy between cervical biopsy diagnosis and gynecological cytology results (Pathological Anatomy)
  • Errors in patient identification (Clinical Analysis)
  • Errors in performing imaging exams (type, area, laterality, and procedure)
  • Failure in communication of critical results (Clinical Analysis)
  • Failure in communication of critical results (Pathological Anatomy)
  • Failure in communication of critical results (Radiology and Imaging Diagnostics)
  • Failure to communicate critical results: hospitalized/non-hospitalized patients
  • Rate of immediate adverse reactions to intravenous contrast media in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of immediate adverse reactions to intravenous contrast media in computed tomography (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in computed tomography (Radiology and Imaging Diagnostics)
  • Registration of Requests with error in patient identification (Pathological Anatomy)
  • Registration of Requests with error in patient identification (Radiology and Imaging Diagnostics)
  • Sample fixation time (Pathological Anatomy)
  • Samples with error in patient identification
  • Samples with less than 2 patient-related identifiers
FINANCIAL MANAGEMENT
  • Average ticket (Microbiology)
  • Average ticket per patientE
  • Disallowances general and by operator
  • Expenditure with physical area and resources / secondary expenditure / equipment / materials / staff / services / transport
  • Personnel expenses
  • Support laboratory: logistics costs
  • Tests requested: courtesy/operator/private/public network
OPERATION MANAGEMENT
PRODUCTION
  • Audited public: outpatient/hospitalized/non-hospitalized patients
  • Citrate tubes collected by patient
  • Collection system: own, third-party and franchise patients
  • EDTA tubes collected per patient
  • Examinations per patient: health insurance/courtesy/private/public
  • Exams per citrate tube
  • Exams per clot activator tube
  • Exams per EDTA tube
  • Exams per lithium heparin tube
  • Exams per patient: overall
  • Exams per serum tube with gel/without gel
  • Exams per sodium fluoride tube
  • Exams per tube
  • Lithium heparin tubes collected by patient
  • Outsourcing
  • Outsourcing of exams (Microbiology)
  • Serum tubes with gel collected by patient
  • Serum tubes without gel collected by patient
  • Sodium fluoride tubes collected per patient
  • Technical production: by equipment and by exam
  • Total of clot activator tubes generated with collection in the period
  • Tubes collected per patient
RESOURCES MANAGEMENT
PEOPLE
  • Absenteeism
  • Accident at work: general
  • Accidents with sharps
  • Hours worked per employee
  • Personal productivity: general/billing/reception/receptionist
  • Personal productivity: own and franchised collector
  • Personal productivity: techniqueE
  • Productivity of pathologists (Pathological Anatomy)
  • Productivity of professionals in Microbiology
  • Rotativity: general/reception
  • Staff productivity (Pathological Anatomy and Cytopathology)
  • Training events
  • Training: enforcement of planned training load
  • Training: external
  • Training: hours of training
  • Training: internal
EQUIPMENT
  • Average availability of analytical equipment (Microbiology) (uptime)
  • Corrective maintenance
  • Mean time between failures: biochemistry equipment (MTBF)
TECHNOLOGY
  • LIS Efficiency: episodes of system crash
  • LIS Efficiency: times of system crash
  • Self-check results efficiency
STAKEHOLDER MANAGEMENT
INDIVIDUAL CUSTOMERS
  • Customer satisfaction: individual
  • Net Promoter Score (NPS)
  • NPS (Radiology and Imaging Diagnostics)
  • Participation in research of Net Promoter Score (NPS)
  • Patient satisfaction with blood collection (NPS blood collection)
  • Received customer manifestations
  • Responded customer manifestations
CORPORATE CUSTOMERS
  • NPS of supported laboratory
  • Support laboratory: complaints from supported laboratories
PHYSICIANS
  • Physician satisfaction
  • Satisfaction of hospital physicians with Microbiology (NPS)
PROCESSES AND OUTCOMES
PRE-ANALYTICAL
  • Blood collection failure
  • Coagulation: coagulated samples
  • Collection error: incorrect proportion of sample/anticoagulant volume
  • Collection error: incorrect sample / incorrect container / insufficient volume
  • Collection in inappropriate time
  • Contamination in automated blood cultures from peripheral blood samples
  • Contamination in midstream urine cultures: hospitalized/non-hospitalized patients
  • Contamination: samples of microbiology / hemoculture samples / urine culture samples
  • Error in preparation of histological specimens: defects in staining, cutting, and identification (Pathological Anatomy)
  • Exams not registered: hospitalized/non-hospitalized
  • Hemolysis: samples in general and biochemistry area
  • Inappropriate medical requests related to informed clinical issues: hospitalized / non-hospitalized
  • Incorrect exams name: hospitalized / non-hospitalized
  • Medical requests without clinical questions: non-hospitalized
  • Non-intelligible medical requests: hospitalized/non-hospitalized
  • Storage error: incorrect storage before scanning
  • TAT preanalytical by exams
  • Tests incorrectly added and not included in the medical requisition:hospitalized / non-hospitalized
  • Transport error: samples damaged during transport
  • Transport error: samples not received
  • Transport error: samples transported at incorrect temperature
  • Transport error: samples with excessive transport time
  • Unidentified samples
ANALYTICAL
  • Analytical runs with coefficient of variation (CV) above the group (by exam)
  • Analytical runs with standard deviation (SD) above the group (by exam)
  • Coefficient of variation (CV) per exam
  • Coefficient of variation (CV) per exam/equipment
  • Coefficient of variation (CV) per reagent/batch
  • Errors in manual transcription of results
  • Inadequacies in Proficiency Testing (Microbiology)
  • Internal Control (IC): tests with out-of-specification results
  • Positivity of blood cultures: hospitalized patients
  • Proficiency Testing (PT): inadequate performance related to previously treated cause
  • Proficiency Testing (PT): inappropriate performanceE
  • Resistance in blood cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Resistance in surveillance cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Result transcription errors due to LIS failure
  • Standard deviation (SD) per exam
  • Standard deviation (SD) per exam / equipment
  • Standard deviation (SD) per reagent/ batch
  • TAT analytical phase by exams
POST-ANALYTICAL
  • Delays in exam results: hospitalized/non-hospitalized patients (Microbiology)
  • Index of interpretive comments in report
  • Report delivery: at home
  • Report delivery: by phone or fax / web / email
  • Report delivery: collected in the laboratory
  • Rescheduling of exam result deadlines (Microbiology)
  • TAT 90 percentile: INR / potassium / troponin / WBC
  • TAT global by exam
  • TAT post-analytical phase by exams
  • Unpublished reports
OUTCOMES
  • Delayed outcomes: hospitalized/non-hospitalized patientsE
  • Delayed outcomes: support laboratory
  • Diverse recollection
  • Diverse recollection: hospitalized/non-hospitalized patients
  • General recollectionE
  • General recollection: hospitalized/non-hospitalized patients
  • General recollection: support laboratory
  • Incorrect reports (Clinical Analysis)E
  • Incorrect reports (Pathological Anatomy)
  • Incorrect reports (Radiology and Imaging Diagnostics)
  • Incorrect reports: support laboratory
  • Incorrect results released
  • Recollection by accident
  • Recollection by accident: hospitalized / non-hospitalized patients
  • Recollection for analytical reasons: support laboratory
  • Recollection for confirmation
  • Recollection for confirmation: hospitalized / non-hospitalized patients
  • Recollection for inappropriate material
  • Recollection for inappropriate material: hospitalized/non-hospitalized patients
  • Recollection for pre-analytical reasons: support laboratory

E Essential Indicator