Use your Metricare certificate to showcase your competitive edge

What does this certificate represent?

Continuous monitoring and actions based on participation and the results from laboratory indicators benchmarking directly contribute to the continuous improvement of processes and patient safety — a competitive advantage adopted by laboratories that invest in quality management.

Achieving the Metricare Participation Certificate goes beyond recognizing good management practices; it demonstrates the laboratory’s commitment to the ongoing evolution of processes and patient safety, strengthening public trust and the credibility of the establishment with its partners.

Benefits of promoting the certificate

Promotion of
patient safety

Efficient management of laboratory indicators directly contributes to patient safety by promoting practices that reduce risks and increase the reliability of results.

Evidence of compliance and efficient management practices

The Metricare certificate demonstrates that your laboratory adopts management practices based on performance metrics, including comparison of indicators with the market. This approach is aligned with RDC 786/2023 in Brazil and international accreditation standards that require comparative management of indicators.

Strengthening
public trust

Patients, doctors, and partners value institutions committed to the continuous improvement of their processes. The certificate is evidence that your laboratory is aligned with the highest standards.

Competitive
differentiation

In an increasingly competitive market, standing out through a commitment to quality management is a strategic advantage. The Metricare certificate reflects this commitment, positioning your laboratory as a benchmark for laboratory efficiency practices.

Where and how

to promote the certificate?

Your certificate can be showcased in your marketing materials, including:

1. Institutional Website

Include the certificate in a section dedicated to quality certifications, explaining what it represents for management and your audience.

2. Social Media

Post on your platforms, highlighting your commitment to patient safety and continuous improvement.

Tag our pages and use #metricare and #controllab to expand your reach.

Laboratories that share the certificate on social media, tagging the Controllab or Metricare pages, may be featured on our social media platforms.

How to further enhance
your certificate?

Issued by Controllab with SBPC/ML endorsement
Issued by Controllab, a reference in quality and data management, the certificate with endorsement from the Sociedade Brasileira de Patologia Clínica/Medicina Laboratorial (SBPC/ML) reinforces the commitment to scientific and technical indicators, promoting the continuous improvement of laboratory processes.
Performance dimensions, areas, and indicators
The dimensions encompass areas and indicators your laboratory is focusing on for continuous improvement.

If your laboratory sends data through integration, this is an additional advantage!

This approach provides even more efficiency and security to the process. Highlight this to your audience!

Do not alter, crop, or modify the certificate.

Do not promote it in a way that suggests certification for activities outside its scope.

Do not apply the SBPC/ML and Controllab logos separately; they are already included on your certificate.

Your laboratory’s audience needs to know your commitment!

Contributing data for the benchmarking of laboratory indicators generates valuable metrics and insights, improving operational efficiency and patient safety. These impacts are critical for the sustainability of the healthcare sector.

Tips to

engage your audience

Get inspired and share

Start promoting your Metricare Certificate today!

Tell a story

Post testimonials or milestones achieved with the help of the certificate.

Communicate the value to your audience

- How does the certification improve customer experience?
- What real impact does it have on their results?
- How does it strengthen your authority in the market?

Thank your team

Appreciate the internal work and inspire other organizations to do the same.

We have achieved another year of Metricare certification! This recognition reinforces our commitment to data-driven management and the continuous pursuit of best market practices, ensuring even greater quality and safety for our public.

With the support of @metricare, we monitor key performance indicators that help us reduce risks, increase result reliability, and provide greater patient safety. This achievement is the result of our team’s dedication, working with integrated data from different sources for even more transparent and reliable monitoring.

Our sincere gratitude to everyone who makes this possible!

Our laboratory has received the Metricare Participation Certificate, highlighting our commitment to continuous improvement and patient safety.

Our management covers a wide range of key performance indicators, from operational efficiency to result quality. These indicators are essential for closely monitoring and constantly improving every aspect of our service, ensuring not only compliance with the highest standards but also the continuous evolution of our processes.

This commitment to management enables us to provide safer and higher-quality care for everyone.

Our laboratory has received the Metricare Participation Certificate, issued by @_Controllab and endorsed by @sbpcml , the Brazilian Society of Clinical Pathology/Laboratory Medicine. This confirms our commitment to quality and the safety of everyone who trusts our services.

Through @metricare, we monitor key indicators that ensure the continuous improvement of our processes, the safety of our patients, and public satisfaction.

We continue to enhance our services because health, patient well-being, and public trust are our top priorities.

Here are a few examples. Explore all your creative potential!

Discover the available indicators:

PATIENT SAFETY
  • Average time for reporting critical outcomes: hospitalized/non-hospitalized patients
  • Communication of late critical results: hospitalized/non-hospitalized patients
  • Discrepancy between cervical biopsy diagnosis and gynecological cytology results (Pathological Anatomy)
  • Errors in patient identification (Clinical Analysis)
  • Errors in performing imaging exams (type, area, laterality, and procedure)
  • Failure in communication of critical results (Clinical Analysis)
  • Failure in communication of critical results (Pathological Anatomy)
  • Failure in communication of critical results (Radiology and Imaging Diagnostics)
  • Failure to communicate critical results: hospitalized/non-hospitalized patients
  • Rate of immediate adverse reactions to intravenous contrast media in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of immediate adverse reactions to intravenous contrast media in computed tomography (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in computed tomography (Radiology and Imaging Diagnostics)
  • Registration of Requests with error in patient identification (Pathological Anatomy)
  • Registration of Requests with error in patient identification (Radiology and Imaging Diagnostics)
  • Sample fixation time (Pathological Anatomy)
  • Samples with error in patient identification
  • Samples with less than 2 patient-related identifiers
FINANCIAL MANAGEMENT
  • Average ticket (Microbiology)
  • Average ticket per patientE
  • Disallowances general and by operator
  • Expenditure with physical area and resources / secondary expenditure / equipment / materials / staff / services / transport
  • Personnel expenses
  • Support laboratory: logistics costs
  • Tests requested: courtesy/operator/private/public network
OPERATION MANAGEMENT
PRODUCTION
  • Audited public: outpatient/hospitalized/non-hospitalized patients
  • Citrate tubes collected by patient
  • Collection system: own, third-party and franchise patients
  • EDTA tubes collected per patient
  • Examinations per patient: health insurance/courtesy/private/public
  • Exams per citrate tube
  • Exams per clot activator tube
  • Exams per EDTA tube
  • Exams per lithium heparin tube
  • Exams per patient: overall
  • Exams per serum tube with gel/without gel
  • Exams per sodium fluoride tube
  • Exams per tube
  • Lithium heparin tubes collected by patient
  • Outsourcing
  • Outsourcing of exams (Microbiology)
  • Serum tubes with gel collected by patient
  • Serum tubes without gel collected by patient
  • Sodium fluoride tubes collected per patient
  • Technical production: by equipment and by exam
  • Total of clot activator tubes generated with collection in the period
  • Tubes collected per patient
RESOURCES MANAGEMENT
PEOPLE
  • Absenteeism
  • Accident at work: general
  • Accidents with sharps
  • Hours worked per employee
  • Personal productivity: general/billing/reception/receptionist
  • Personal productivity: own and franchised collector
  • Personal productivity: techniqueE
  • Productivity of pathologists (Pathological Anatomy)
  • Productivity of professionals in Microbiology
  • Rotativity: general/reception
  • Staff productivity (Pathological Anatomy and Cytopathology)
  • Training events
  • Training: enforcement of planned training load
  • Training: external
  • Training: hours of training
  • Training: internal
EQUIPMENT
  • Average availability of analytical equipment (Microbiology) (uptime)
  • Corrective maintenance
  • Mean time between failures: biochemistry equipment (MTBF)
TECHNOLOGY
  • LIS Efficiency: episodes of system crash
  • LIS Efficiency: times of system crash
  • Self-check results efficiency
STAKEHOLDER MANAGEMENT
INDIVIDUAL CUSTOMERS
  • Customer satisfaction: individual
  • Net Promoter Score (NPS)
  • NPS (Radiology and Imaging Diagnostics)
  • Participation in research of Net Promoter Score (NPS)
  • Patient satisfaction with blood collection (NPS blood collection)
  • Received customer manifestations
  • Responded customer manifestations
CORPORATE CUSTOMERS
  • NPS of supported laboratory
  • Support laboratory: complaints from supported laboratories
PHYSICIANS
  • Physician satisfaction
  • Satisfaction of hospital physicians with Microbiology (NPS)
PROCESSES AND OUTCOMES
PRE-ANALYTICAL
  • Blood collection failure
  • Coagulation: coagulated samples
  • Collection error: incorrect proportion of sample/anticoagulant volume
  • Collection error: incorrect sample / incorrect container / insufficient volume
  • Collection in inappropriate time
  • Contamination in automated blood cultures from peripheral blood samples
  • Contamination in midstream urine cultures: hospitalized/non-hospitalized patients
  • Contamination: samples of microbiology / hemoculture samples / urine culture samples
  • Error in preparation of histological specimens: defects in staining, cutting, and identification (Pathological Anatomy)
  • Exams not registered: hospitalized/non-hospitalized
  • Hemolysis: samples in general and biochemistry area
  • Inappropriate medical requests related to informed clinical issues: hospitalized / non-hospitalized
  • Incorrect exams name: hospitalized / non-hospitalized
  • Medical requests without clinical questions: non-hospitalized
  • Non-intelligible medical requests: hospitalized/non-hospitalized
  • Storage error: incorrect storage before scanning
  • TAT preanalytical by exams
  • Tests incorrectly added and not included in the medical requisition:hospitalized / non-hospitalized
  • Transport error: samples damaged during transport
  • Transport error: samples not received
  • Transport error: samples transported at incorrect temperature
  • Transport error: samples with excessive transport time
  • Unidentified samples
ANALYTICAL
  • Analytical runs with coefficient of variation (CV) above the group (by exam)
  • Analytical runs with standard deviation (SD) above the group (by exam)
  • Coefficient of variation (CV) per exam
  • Coefficient of variation (CV) per exam/equipment
  • Coefficient of variation (CV) per reagent/batch
  • Errors in manual transcription of results
  • Inadequacies in Proficiency Testing (Microbiology)
  • Internal Control (IC): tests with out-of-specification results
  • Positivity of blood cultures: hospitalized patients
  • Proficiency Testing (PT): inadequate performance related to previously treated cause
  • Proficiency Testing (PT): inappropriate performanceE
  • Resistance in blood cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Resistance in surveillance cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Result transcription errors due to LIS failure
  • Standard deviation (SD) per exam
  • Standard deviation (SD) per exam / equipment
  • Standard deviation (SD) per reagent/ batch
  • TAT analytical phase by exams
POST-ANALYTICAL
  • Delays in exam results: hospitalized/non-hospitalized patients (Microbiology)
  • Index of interpretive comments in report
  • Report delivery: at home
  • Report delivery: by phone or fax / web / email
  • Report delivery: collected in the laboratory
  • Rescheduling of exam result deadlines (Microbiology)
  • TAT 90 percentile: INR / potassium / troponin / WBC
  • TAT global by exam
  • TAT post-analytical phase by exams
  • Unpublished reports
OUTCOMES
  • Delayed outcomes: hospitalized/non-hospitalized patientsE
  • Delayed outcomes: support laboratory
  • Diverse recollection
  • Diverse recollection: hospitalized/non-hospitalized patients
  • General recollectionE
  • General recollection: hospitalized/non-hospitalized patients
  • General recollection: support laboratory
  • Incorrect reports (Clinical Analysis)E
  • Incorrect reports (Pathological Anatomy)
  • Incorrect reports (Radiology and Imaging Diagnostics)
  • Incorrect reports: support laboratory
  • Incorrect results released
  • Recollection by accident
  • Recollection by accident: hospitalized / non-hospitalized patients
  • Recollection for analytical reasons: support laboratory
  • Recollection for confirmation
  • Recollection for confirmation: hospitalized / non-hospitalized patients
  • Recollection for inappropriate material
  • Recollection for inappropriate material: hospitalized/non-hospitalized patients
  • Recollection for pre-analytical reasons: support laboratory

E Essential Indicator