Discover the available indicators:

PATIENT SAFETY
  • Average time for reporting critical outcomes: hospitalized/non-hospitalized patients
  • Communication of late critical results: hospitalized/non-hospitalized patients
  • Discrepancy between cervical biopsy diagnosis and gynecological cytology results (Pathological Anatomy)
  • Errors in patient identification (Clinical Analysis)
  • Errors in performing imaging exams (type, area, laterality, and procedure)
  • Failure in communication of critical results (Clinical Analysis)
  • Failure in communication of critical results (Pathological Anatomy)
  • Failure in communication of critical results (Radiology and Imaging Diagnostics)
  • Failure to communicate critical results: hospitalized/non-hospitalized patients
  • Rate of immediate adverse reactions to intravenous contrast media in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of immediate adverse reactions to intravenous contrast media in computed tomography (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in all contrast-enhanced exams (Radiology and Imaging Diagnostics)
  • Rate of intravenous contrast media extravasation in computed tomography (Radiology and Imaging Diagnostics)
  • Registration of Requests with error in patient identification (Pathological Anatomy)
  • Registration of Requests with error in patient identification (Radiology and Imaging Diagnostics)
  • Sample fixation time (Pathological Anatomy)
  • Samples with error in patient identification
  • Samples with less than 2 patient-related identifiers
FINANCIAL MANAGEMENT
  • Average ticket (Microbiology)
  • Average ticket per patientE
  • Disallowances general and by operator
  • Expenditure with physical area and resources / secondary expenditure / equipment / materials / staff / services / transport
  • Personnel expenses
  • Support laboratory: logistics costs
  • Tests requested: courtesy/operator/private/public network
OPERATION MANAGEMENT
PRODUCTION
  • Audited public: outpatient/hospitalized/non-hospitalized patients
  • Citrate tubes collected by patient
  • Collection system: own, third-party and franchise patients
  • EDTA tubes collected per patient
  • Examinations per patient: health insurance/courtesy/private/public
  • Exams per citrate tube
  • Exams per clot activator tube
  • Exams per EDTA tube
  • Exams per lithium heparin tube
  • Exams per patient: overall
  • Exams per serum tube with gel/without gel
  • Exams per sodium fluoride tube
  • Exams per tube
  • Lithium heparin tubes collected by patient
  • Outsourcing
  • Outsourcing of exams (Microbiology)
  • Serum tubes with gel collected by patient
  • Serum tubes without gel collected by patient
  • Sodium fluoride tubes collected per patient
  • Technical production: by equipment and by exam
  • Total of clot activator tubes generated with collection in the period
  • Tubes collected per patient
RESOURCES MANAGEMENT
PEOPLE
  • Absenteeism
  • Accident at work: general
  • Accidents with sharps
  • Hours worked per employee
  • Personal productivity: general/billing/reception/receptionist
  • Personal productivity: own and franchised collector
  • Personal productivity: techniqueE
  • Productivity of pathologists (Pathological Anatomy)
  • Productivity of professionals in Microbiology
  • Rotativity: general/reception
  • Staff productivity (Pathological Anatomy and Cytopathology)
  • Training events
  • Training: enforcement of planned training load
  • Training: external
  • Training: hours of training
  • Training: internal
EQUIPMENT
  • Average availability of analytical equipment (Microbiology) (uptime)
  • Corrective maintenance
  • Mean time between failures: biochemistry equipment (MTBF)
TECHNOLOGY
  • LIS Efficiency: episodes of system crash
  • LIS Efficiency: times of system crash
  • Self-check results efficiency
STAKEHOLDER MANAGEMENT
INDIVIDUAL CUSTOMERS
  • Customer satisfaction: individual
  • Net Promoter Score (NPS)
  • NPS (Radiology and Imaging Diagnostics)
  • Participation in research of Net Promoter Score (NPS)
  • Patient satisfaction with blood collection (NPS blood collection)
  • Received customer manifestations
  • Responded customer manifestations
CORPORATE CUSTOMERS
  • NPS of supported laboratory
  • Support laboratory: complaints from supported laboratories
PHYSICIANS
  • Physician satisfaction
  • Satisfaction of hospital physicians with Microbiology (NPS)
PROCESSES AND OUTCOMES
PRE-ANALYTICAL
  • Blood collection failure
  • Coagulation: coagulated samples
  • Collection error: incorrect proportion of sample/anticoagulant volume
  • Collection error: incorrect sample / incorrect container / insufficient volume
  • Collection in inappropriate time
  • Contamination in automated blood cultures from peripheral blood samples
  • Contamination in midstream urine cultures: hospitalized/non-hospitalized patients
  • Contamination: samples of microbiology / hemoculture samples / urine culture samples
  • Error in preparation of histological specimens: defects in staining, cutting, and identification (Pathological Anatomy)
  • Exams not registered: hospitalized/non-hospitalized
  • Hemolysis: samples in general and biochemistry area
  • Inappropriate medical requests related to informed clinical issues: hospitalized / non-hospitalized
  • Incorrect exams name: hospitalized / non-hospitalized
  • Medical requests without clinical questions: non-hospitalized
  • Non-intelligible medical requests: hospitalized/non-hospitalized
  • Storage error: incorrect storage before scanning
  • TAT preanalytical by exams
  • Tests incorrectly added and not included in the medical requisition:hospitalized / non-hospitalized
  • Transport error: samples damaged during transport
  • Transport error: samples not received
  • Transport error: samples transported at incorrect temperature
  • Transport error: samples with excessive transport time
  • Unidentified samples
ANALYTICAL
  • Analytical runs with coefficient of variation (CV) above the group (by exam)
  • Analytical runs with standard deviation (SD) above the group (by exam)
  • Coefficient of variation (CV) per exam
  • Coefficient of variation (CV) per exam/equipment
  • Coefficient of variation (CV) per reagent/batch
  • Errors in manual transcription of results
  • Inadequacies in Proficiency Testing (Microbiology)
  • Internal Control (IC): tests with out-of-specification results
  • Positivity of blood cultures: hospitalized patients
  • Proficiency Testing (PT): inadequate performance related to previously treated cause
  • Proficiency Testing (PT): inappropriate performanceE
  • Resistance in blood cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Resistance in surveillance cultures: Klebsiella resistant to carbapenems, ceftazidime/avibactam, and polymyxin
  • Result transcription errors due to LIS failure
  • Standard deviation (SD) per exam
  • Standard deviation (SD) per exam / equipment
  • Standard deviation (SD) per reagent/ batch
  • TAT analytical phase by exams
POST-ANALYTICAL
  • Delays in exam results: hospitalized/non-hospitalized patients (Microbiology)
  • Index of interpretive comments in report
  • Report delivery: at home
  • Report delivery: by phone or fax / web / email
  • Report delivery: collected in the laboratory
  • Rescheduling of exam result deadlines (Microbiology)
  • TAT 90 percentile: INR / potassium / troponin / WBC
  • TAT global by exam
  • TAT post-analytical phase by exams
  • Unpublished reports
OUTCOMES
  • Delayed outcomes: hospitalized/non-hospitalized patientsE
  • Delayed outcomes: support laboratory
  • Diverse recollection
  • Diverse recollection: hospitalized/non-hospitalized patients
  • General recollectionE
  • General recollection: hospitalized/non-hospitalized patients
  • General recollection: support laboratory
  • Incorrect reports (Clinical Analysis)E
  • Incorrect reports (Pathological Anatomy)
  • Incorrect reports (Radiology and Imaging Diagnostics)
  • Incorrect reports: support laboratory
  • Incorrect results released
  • Recollection by accident
  • Recollection by accident: hospitalized / non-hospitalized patients
  • Recollection for analytical reasons: support laboratory
  • Recollection for confirmation
  • Recollection for confirmation: hospitalized / non-hospitalized patients
  • Recollection for inappropriate material
  • Recollection for inappropriate material: hospitalized/non-hospitalized patients
  • Recollection for pre-analytical reasons: support laboratory

E Essential Indicator